Send back Amazon purchases just as easily and conveniently as you ordered them -- from the comfort of your own home. And you can do it after the 15 days of the product says it’s delivered. This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Their CS is a nightmare). If your Amazon order has been in a processing status for a long time and not delivered, there could be several reasons. Join 25,000+ others who get daily tips, tricks and shortcuts delivered straight to their inbox. You may also find some additional customer service links to contact the seller. There are two varieties of protections you get when Amazon fulfills the order. You’ll see this under the Add to Cart section. One of the most common reasons a delivery can take longer than usual is if you’ve bought an item where delivery isn’t fulfilled by Amazon. Amazon hold the funds until either the following scenarios have happened. Welcome to Online Tech Tips – A blog that provide readers with daily computer tutorials, technology news, software reviews, and personal computing tips. There was no refund as the order was cancelled, according to the OP. After doing all of the above things if still your Amazon package not delivered and if you are a prime member then you can take the advantage of Amazon A-Z guarantee protection. If the seller fails to respond or is unwilling to work with you, you can submit a claim. Usually you’ll see one of the above statuses on your order status page, and you’ll need to wait for the package to arrive back to the Amazon location to get your refund. I believe it is also referred to as a ‘Shadow Charge’. If it was delivered already, it’ll show the date the item was delivered. It can also be that the money are reserved by the bank and therefore she cannot see the money on her account. I can certainly see how this situation is better than, say, the other way round, i.e. being charged but no item was delivered. A) the order is showing definitely as cancelled You know I mean well when I am deemed to be critical to some posts. Tell the customer that only Amazon can deal with any payment enquiries and direct them to Amazon Customer Services. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund. If an item delivery is fulfilled by Amazon, that means third party sellers store their products at the Amazon fulfillment centers. That's why we guarantee purchases from third-party merchants when payment is made using Amazon Pay for qualified purchases on third-party websites. I am not only an affiliate but also a seller on Amazon and that is even worse... Let's say when I run a PPC campaign on Amazon they take up to 48 hours to update the stats so I have no idea how much money I spent on ads and how sales resulted from that ad. The information here should report that “This item is Fulfilled by Amazon.com”. With Amazon Pay, you can use your Amazon account to make a payment on tens of thousands of sites around the world. It’s probably just an authorisation, not an actual charge. An Amazon.com store card is available for use with selected merchants. My buyers are also sometimes contacting me complaining about this. This led to other items experiencing extended delivery times. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns. There are several actions you can take to find out where your package is. You didn’t receive your package over three days after the maximum estimated delivery date. If either of these aren’t the case, you can report the issue to Amazon and get a refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. Keep in mind that if Amazon missed the delivery because of a natural disaster or some other event out of Amazon’s control, the Guaranteed Delivery fee refund doesn’t apply. If the order is cancelled, the authorisation is revoked and the amount is made available for the customer to spend elsewhere as they please. I always tell them to Amazon as undeliverable under the Add to Cart section and you requested a return the! Amazon Pay account balance for use with selected merchants are absolutely definitely taken! With your Amazon order was cancelled, according to the order date to submit a can! Track record with getting orders to customers in record time may also find some additional customer links. 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