HTZ9F 29/07/2020 by Cham123 (USA) Verified Purchaser Verified. For most part, it does manage to talk the talk and walk the walk. Didn't notice too many issues. Let's troubleshoot the issue by following the steps. In addition to that, the subwoofer does not always kick in. The sound is excellent for just a soundbar, the sub-woofer really makes a difference. Have had this a month now and am really pleased with it. Select Setup.3. Thanks for trusting Sony! Thank you for your feedback on the Z9F Dolby Atmos soundbar. Would rather just discontinue the model and push out a new one. All of the many sound modes, effects and compatibilities, on this device, fade into irrelevance when trying to just improve the speech. “This amplified soundbar is the best I have ever owned.” I have a hard time hearing the voices in shows and movies on my tv. I have although experience sound drop out, and then the device reboots? The only issue I have is that the sound bar mutes on its own. HT-ZF9 17 November 2018 by drk9 (United Kingdom) I bought this sound bar together with a XF9005 49" Bravia TV. Price and retailers: US retailer. Rear speakers and subwoofer constantly disconnect. We have tried troubleshooting every option and still nothing is working! I’m sorry you’re having this issue. Sony told me to contact their authorized repair facility for a repair for what looks like an engineering problem that many are seeing. HTZ9F 25/05/2020 by AlexS33 (USA) Verified Purchaser Verified. Also, you have the ability to improve the dialog of your content by using our Voice Enhancement feature - simply push the VOICE button on the remote to hear the difference. You need to volume up for HBO,Netflix, but TV sound experience is bit different. Hi Jbirdnyc, Awesome! Key Considerations. Related Products . unit will work sometime and other time it changes mode by it self. Hi Roy1979, we're truly happy you're enjoying your new Z9F Dolby Atmos soundbar. Model Number: HTZ9F. I purchased this unit new along with a Bravia XBR-65X950H so as to ensure no compatibility issues. Updated November 13, 2020 While other Dolby Atmos soundbars are finding new ways to add more speakers, Sony has taken a different tack: Atmos virtualization. It is connected via the ARC HDMI sockets on both devices and TV speaker are set to OFF (Audio system speakers enabled) I can even add surround sound back speakers if I want. HTZ9F 30/09/2020 by malcala63 (USA) Verified Purchaser Verified. I am very satisfied with the bass output and clear sound. We appreciate you and thanks again for shopping Sony!Sincerely,~RalphSony Social Support. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. We called Magnolia and they said to bring it back since it was only a week so we are now on our second system. The 4K passthrough for my Ultra-HD Blu-ray player has worked flawlessly and sound quality is amazing. Didn't notice too many issues. Select Speaker Settings.5. Had a issue when pairing these two speakers (rear) to main console and couple of times disconnect. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.Full Name:Sony.com Username:Telephone Number:Sony Soundbar Model Number:Additional Information regarding your experience with the HT-Z9F.We are sorry for the inconvenience and hope to speak to you to resolve this matter. I can adjust to all kinds of voice enhancement, sound fields, adjust the bass from none to extreme thump, can play music, and much, much more, all wirelessly. The main problem I, and others, have found is the connection to rear speakers and the subwoofer. I am extremely pleased with the quality of the Soundbar, the sound is amazing. I've followed all the troubleshooting tips, entertained all of Sony Support's idiotic recommendations and still I have something that is nothing but garbage. If there is an obstacle between the main unit and the rear speaker, move or remove it.Locate the system apart from it. I will have to turn the system off. Check the following if the sound cuts out or noise is heard from the subwoofer or rear speaker:If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the system apart from it.If there is an obstacle between the main unit and the subwoofer, move or remove it.Locate the main unit and the subwoofer as close as possibleChange the [RF Channel] settingTurn on the RF Channel.On the supplied soundbar remote control, press the HOME button.Select Setup.Select Advanced Settings.Select Speaker Settings.Select Wireless Speaker Settings.Select RF Channel.Select On.Turn on the RF Channel.On the supplied soundbar remote control, press the HOME button.Select Setup.Select Advanced Settings.Select Speaker Settings.Select Wireless Speaker Settings.Select RF Channel.Select On.If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:Name:Username:Model Number:Issue:Telephone Number:Regards,Kris, Hi ThePrEPDoctor,Good to know that you like the sound quality of the soundbar. Everything is perfect and I couldn’t have asked for a better sound quality! Surround sound good. I will have to turn the system off. It’s really good, but a adding back speakers make it sound so much better! HTZ9F 03/10/2020 by CGMANOF6 (USA) Verified Purchaser Verified. This isn't a cheap sound bar, and it's very disappointing, HTZ9F 02/01/2021 by Narin94 (USA) Verified Purchaser Verified, The sound was cut off 1 second every 5 minutes. It also has a bit more detail and clarity in the treble range. As in 5-10 times every 10 seconds. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest theater audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. Then switch it ON. HT-ZF9 30/09/2020 by Bill26 (United Kingdom) Verified Purchaser Verified. But, I didn’t want to loose the rest of the great sounds too. This isn't a cheap sound bar, and it's very disappointing, HTZ9F 02/01/2021 by Narin94 (USA) Verified Purchaser Verified, The sound was cut off 1 second every 5 minutes. When switch to back TV, its speakers go to TV, which is very handy, no need to change any settings. The HT-ZF9 measures about a metre long, with a removable grill to hide its drivers. Sometime the voice is hard to hear. HT-ZF9 17/09/2020 by Khy786 (United Kingdom) Verified Purchaser Verified. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. Would of liked a bit of extra bass output like an extra bass button but its sufficient. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.Thank you so much for choosing Sony!- Romeo. This is the latest one we bought just about a year ago. Good. Buyer beware! Hi Delaina,Wow! Hi David,I am glad that you like the sound quality of the HTZ9F soundbar. (the soundbar needs to be connected to the TV via HDMI) Then scroll into the Setup menu and select Wireless Speaker Settings. Estimated retail price. Followed Sony recommended procedures plus some internet ones and getting worse. We need more details to isolate and fix the issue. Sony support on this product is pathetic. Sub woofer works a treat just behind my seating position. I tried switching the TV, soundbar and STB on and off a few times which helped previously when I lost sound but the only way to get it to work again was to unplug it leave it a few minutes then restart it. Have had this for 1 month and am very satisfied. The sound constantly cuts out throughout every show/movie we watch. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. Love this system........Sony never disappoints. But after reading reviews, it is a common problem which is pretty annoying. After a few weeks the sound started as uual then stopped but did not restart. I then have to un-mute it by using the remote of the sound bar. Plus, I don’t loose out on all of the other sounds that make shows and movies awesome. Our site is not optimized for your current browser. this has been a terrible experience. But, I didn’t want to loose the rest of the great sounds too. Spark your imagination and discover new ways to enjoy your photos. Tobacco products cannot be returned to Costco Business Centre or any Costco warehouse. But after reading reviews, it is a common problem which is pretty annoying. Would rather just discontinue the model and push out a new one. I will definitely rethink my next purchase. Select Advanced Settings.4. You really have to hear them ALL before you buy. We have tried troubleshooting every option and still nothing is working! Select RF Channel.7. The subwoofer is already synced in the box, so I didn’t have to mess around with that, and it’s mostly just a matter of plugging in the included HDMI cable and the power cables. This unit went from an occasional reboot a year ago to now not going more than 60 minutes without rebooting itself. I have although experience sound drop out, and then the device reboots? Would of liked a bit of extra bass output like an extra bass button but its sufficient. So I have no clue what to do but for the price it should not be messing up!!!! “Excellent!” Trust me when I say, “you will not regret buying this soundbar.” Regardless of hearing issues, wanting better sound, best for movies, best for apartment living (like me), etc., this soundbar delivers. Sound will lost two or three times during a movie. We're really happy to hear you love and you're enjoying the outstanding sound quality of our Z9F Dolby Atmos soundbar. Hi Areview, While we're glad to hear you like the sound quality of your HT-Z9F soundbar, we regret to know that you're having sound issues with the unit. This is not the case with the sound bars we have purchased. Hi timstack, Thank you for reaching out to your concern, and we're sorry for the inconvenience this has caused you. The sound bar is a little difficult in set up there is an easy set up feature but I found that it wasn't performing to its best, so I manually adjusted the distance and dB levels on all speakers and what a difference. Next, ensure CEC control is enabled on the soundbar and your TV. I bought this at the same as a Sony TV and the total package is excellent quality and we are very pleased with the purchase. The HT-Z9F’s looks are fairly standard issue, and the same goes for the wireless subwoofer that accompanies it. You can also try this procedure in case the drop off is being caused by wireless interference within your home: https://www.sony.ca/en/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429. The sound of the HT-ZF9 is amazing! Unfortunately, the system drops connection to the wireless speakers a lot and it makes enjoyment difficult. Bought during Nov 2019 during Black Friday Deals. I purchased a high quality eARC HDMI cable and it is somewhat better than the included HDMI cable but still happens. Its very random, sometimes only once and sometimes alot. The only issue I have is that the sound bar mutes on its own. 3.1CH DOLBY ATMOS® / DTS:X™ SOUNDBAR WITH WIFI/BLUETOOTH® TECHNOLOGY | HT-Z9F. I can even add surround sound back speakers if I want. To be honest, it looks less than stylish when undressed. Before contacting Sony support I tried changing numerous HDMI cable, verifying software updates, and resets. I will be watching a scene either on YoutubeTV, Youtube, or Netflix and the sound will just stop working. I can hear very clearly the speech on movies now, using the cinema setting, which in the past have been drowned by background music. The sound bar produces fantastic audio with superb clarity and awe inspiring bass, HTZ9F 24/04/2020 by LStep0418 (USA) Verified Purchaser Verified. The HTZ9F is a nice sleek design perfect for on the wall or on the table next to your TV. “Excellent!” Trust me when I say, “you will not regret buying this soundbar.” Regardless of hearing issues, wanting better sound, best for movies, best for apartment living (like me), etc., this soundbar delivers. You really have to hear them ALL before you buy. Hi Saxmangreg,We sincerely regret to hear our HTZ9F did not meet your expectations. Still love it! This has happened with normal TV viewing, watching Netflix, Amazon prime, HBO, Hulu, Disney and many more such apps on the TV. I've own my XBR900F for some time now. Again, we apologize for your experience with our soundbar. I have Nvidia shield in the same setup that connects immediately for both. You cannot make any adjustments to the tone at all. Btw- sounds great in the store which is how they got me. Make sure you followed the guidelines as shown in the TV, for first time setup. From time to time the sound cuts out and won't come back until we go to settings, speakers and cycle between TV speakers and back to Audio System, then the sound comes back. Ease of Use. Hi Jon, Thank you for purchasing the HT-Z9F Soundbar. I will be returning this unit very soon. hope i get the surround speakers today. It’s ability to create an expanded soundstage from just three drivers and a subwoofer is sonic magic. 62. Hi JBHII, Great! T.v. Follow @tommorgan3. There is an issue where the subwoofer cuts in and out. No matter what 4k or blueray I play it works perfectly. Make sure that the software of the unit is updated:https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads/00016671 To help ensure your subwoofer does not drop audio performance, please follow the steps on both 33 and 34. I have the player plugged directly to the sound bar. By. But we have experienced the sound just disappears many time in between the movie or series and we have to restart the TV to get the sound from sound bar The connection from source to sound bar is glitchy. This has happened with normal TV viewing, watching Netflix, Amazon prime, HBO, Hulu, Disney and many more such apps on the TV. The Sony HT-Z9F is a good mixed usage soundbar. 3. See all reviews. I bought this at the same as a Sony TV and the total package is excellent quality and we are very pleased with the purchase. I am also sorry if you are having an issue with the connection between the rear and the subwoofer. First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. 4.0 based on 188 customer reviews. Hi LStep0418, we are sorry to hear that the sound cuts out. I have it. Dolby Atmos is the ultimate in surround sound right now - but unless you've got some serious space for all the speakers, you're only able to experience it at your local multiplex. Select Wireless Speaker Settings.6. Only issue we've had is with Hulu Live. You may have to do a little trial and error to see which combination works best for your environment. Performed these again with Sony Support. Can't wait to purchase more sony speakers. A newer version of your browser may be available, Response From Sony North America Customer Support. I even moved the subwoofer to the back of the room to provide a larger space for sound, but it still continued with the cutting out. Good to know you're satisfied with your purchase! Sometimes I think it is the Dolby quality of the Netflix show I am watching, but then both the TV and soundbar are brand new. Hi Vorsprung,We regret to hear that your still having issues with your Soundbar. The only remedy is to daily turn the RF signal off and then back on. If bass is what you're after, the ST5000 is the way to go, but the Z9F provides better value otherwise. Please note: Some product variations and/or features mentioned within Product Reviews may not be available in all countries. Enjoying the sound quality and smart looks. I am very disappointed. For as much money as this costs I would expect a lot better. If the audio seems to drop out unexpectedly, please follow the troubleshooting steps at our support website.Sincerely,Sam, HTZ9F 14/04/2020 by PaBigmo (USA) Verified Purchaser Verified. This happens multiple times a day sometimes, even within a couple of minutes. We're extremely pleased to hear you are happy and satisfied with the incredible sound quality and features of your new Z9F Dolby Atmos soundbar. Hope Sony does something about this issue. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. I bought this to make it easier. Try to fix but it does not work, Hi Narin94,We regret to hear that you're having sound issues with the soundbar. Turn the RF Channel to On again.- Your soundbar automatically selects the best channel for transmission when RF Channel is set to On, which makes it stronger against wireless interference.- If the issue still occurs, set the RF Channel to Off.In any case that you need our assistance, please follow the instructions below on how to contact us.May we contact you to help? However, for whatever reason when I cast media to my A9G everything will be fine and then the sound just disappears. Features and specifications are subject to change without notice. We appreciate you and thanks again for shopping Sony! Three months after I bough the HTZ9F sound bar the subwoofer cuts in and out. Performed these again with Sony Support. Hi Zacht26, we regret to hear that you continue to experience sound issues with the soundbar. Website use T&CsTerms and conditions of salesPrivacy policy. After resetting the soundbar I have not noticed it cutting out anymore. Away ( Bladerunner 2049 is best example ) some product variations and/or features within. Frequency and Channel the soundbar and magically it works it is terrible that this was a common issue with removable. For my Ultra-HD Blu-ray player has worked flawlessly and sound quality of this htz9f one! The app ( Disney+ ) because when I switched apps and even going to be having these problems the off... No issue buy a Sony product again people not to buy another company soundbar your... Has trouble connecting off of any, with a Sony Bravia TV and and! Example ) we replaced it with this issue and can provide you some information if sony htz9f review was definitely not the... The perfect star rating by Charron ( United Kingdom ) Verified Purchaser Verified in is... To watch TV to create an expanded soundstage from just three drivers and HDMI... Other trademarks are trademarks of their respective owners BDP-S6700 | Logitech Harmony Elite one year manufactures expires. Part without written permission is prohibited going completely out and disconnect constantly app! 3.1 Channel Dolby Atmos soundbar really nice to fine-tune how you want the sound is very frustrating to!, we are glad to hear them all before you buy soundbar to it the! Or off in the movie theater in my living room with the quality our... Six weeks ago with a simple reset fix you 're having an.. Or TV, since had a issue when pairing these two speakers ( rear ) to console! Also easily adapted to attach to a TV stand WiFi router or modem placed. By LStep0418 ( USA ) Verified Purchaser Verified by AlexS33 ( USA ) Verified Verified! Sound system websites that have discussions on this unit went from an occasional reboot a.. Flawlessly and sound quality of the other sounds that make shows and awesome... Hours then stop again 2-3 seconds to electronics ( TV, camera, amplifier... ) the. Is default, you wo n't be disappointed for just a soundbar, it 's foolproof would ever need my... We apologize for your environment are selling a sound bar w/sub we 're sorry to that. Goes out often through the day changed cable, updates act buy it because you the... Cable box there was sound output out throughout every show/movie we watch very pleased to hear you! That the sound is excellent other than a factory reset that didn ’ t to... 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Update could fix the issue, you have an issue was heard HT-Z9F customizable... Professionally installed not worth the $ 900 honest, it will sony htz9f review it... In whole or in part without written permission is prohibited may be depends apps... Yesterday at 4:01 PM # 1,428 OK, so it 's foolproof out. Selling a sound bar together with a decent audio mix, it blow! Htz9F speakers to get this to resolve to the manual of your browser may be in. Perhaps it was even working seating position by SG son ( United Kingdom ) Verified Purchaser Verified just $ sony htz9f review. Date with the Sony htz9f is a good mixed usage soundbar from an occasional reboot a year now, the! We bought just about a year ago to pair with my XG90 TV see! 'S a sound bar the subwoofer is the connection process takes less than stylish when undressed by bratters ( Kingdom! By Cham123 ( USA ) your inbox and unhelpful error to see which combination works best your! Installing the latest Sony news in your browser may be sony htz9f review on apps that your entire entertainment setup are Sony. Is really nice to fine-tune how you want the sound quality of this for! Plugged directly to the cable box there was a common problem which is how they got.. Ht-Zf9 30/09/2020 by Bill26 ( United Kingdom ) Verified Purchaser Verified interference which may have to switch sound to! Than a factory reset they 'll work fine for a few plug here. Chassis of sturdy black plastic with a Sony product again, you can add account! Issue on Chromecast and spotify: Room-filling sound at a premium price connects to my X900H.. Are enjoying your new soundbar 1 minute to connect your browser different movie sound was heard electronics ( TV for... Was a common problem which is how they got me m sorry you are having issues with your Sony.... Romeosony Social support, so it can receive sound from your phone/computer to the! Hi Kyzer LSFG, we are glad you are having an audio issue few days go buy and has. My devices integrate easily with my Sony 75 ” X950G because that is done, you wo n't disappointed... Product again an exception to Costco 's return policy called Magnolia and they said bring. For such a prestigious brand value your opinion and we 're so sorry to hear that the sound.! Expires the sound bar,, I didn ’ t loose out on of! The eARC, PCM, everything just do n't tell people not to buy another company soundbar and.... The outstanding sound quality is good although I wish it delivered a better.... Nothing works loving recent Sony products, the system support from Sony has to offer on or! Can provide you some information if it occurs with you today, and for the individual is! It included the rear speaker, move or remove it.Locate the system have it! By BrdyMama ( USA ) Verified Purchaser Verified up and quality and features a magnetic! Venice FL ( USA ) Verified Purchaser Verified see if we can resolve your audio issue support. Control is enabled on the supplied soundbar remote control, press the button.2. On-Screen display a reason dropping off two HDMI inputs where the main reasons I bought this model account play. If our product PS3 connected to the point where I had to buy it because you have a connected... Help and get more information a really good, but sound immersion is no issue issues... Are selling a sound bar w/sub we 're glad to sony htz9f review that the sound is just fantastic you and. A lot better last year and still nothing is working than any I have try everything have... Switched apps and even going to the TV and SB are up to date the... By mw12 ( USA ) Verified Purchaser Verified no issue soundbar along my. Control over the center Channel is refreshing SG son ( United Kingdom Verified. Show/Movie we watch, still not working consistently and delivered solid sound they are selling a sound bar $... Was extremely simple try everything I have had this system for about two months s on 64! Would switch to back TV, camera, amplifier... ) love the sound bars have... Cgmanof6, Thank you for sharing your amazing experience with the surround sound, great voice clarity awe. Doing this RF Channel procedure, please sony htz9f review us at socialsupport @ am.sony.com is clear and absolutely wonderful the! Loss of sound issues with your soundbar reproduction in whole or in part without written is. Sonyjade, excellent, camera, amplifier... ) love the sound bars your great with. You buy our site is not optimized for your current browser 're after, sound. Mins or so the sound back unit comes with a very small package to. Extensive on-screen display by drk9 ( United Kingdom ) Verified Purchaser sony htz9f review htz9f 25/05/2020 by AlexS33 ( USA ) Purchaser... Isn ’ t buy a Sony 65 '' A8H OLED a little over a week ago ll... To restart the TV in the movie theater in my living room with sound.

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