Check the following if the sound cuts out or noise is heard from the subwoofer or rear speaker of your HT-Z9F 3.1ch Dolby Atmos® Soundbar: Don't block the soundbar and the connected device. OP: My Sony HTZ9F sound bar with wireless sub woofer and rear speakers, a system for which I paid over $1,000, has been virtually unusable for the two years since I bought it. Hello, I'm posting this here as well as contacting Sony support. Incorrect example: [A]. They are connected via HDMI ARC (which is HDMI-3 on this TV). "Sony's latest Dolby Atmos soundbar, the Sony HT-Z9F, brings 4K compatibility to a 3.1 channel system with surround sound through either Dolby Atmos or DTS:X. Alyssa, can you help me with this issue as well and troubleshoot with me? TV [C]. Tried adjusting setting to connection and sound quality no difference, soundbar is wired via Ethernet, 100mbos virgin media so not like Internet would cause any issues. It still gets caught switching to external speaker ( sound bar). Wondering if that could be affecting matters? This is obviously an issue with these TVs and the audio randomly cutting out. Thanks. Sony is hoping to solve the first of those problems with its HT-Z9F soundbar, a Dolby Atmos-equipped 3.1 soundbar accompanied by a beefy subwoofer and the option to expand a little bit. I'm having an annoying problem with my new Sony Soundbar HT-CT80 that I got today. If there is still a problem with the audio, continue to the next step. - Techradar Sound Bar [B]. Audio and video may be out of sync if audio is played from the Sound Bar when a Blu-ray Disc player, cable box, or similar device is connected directly to a TV with an HDMI cable. I have an HT-Z9F sound bar connected to a Sony XBR-65X900F TV. The issues are the same with two different soundbars (a Cambridge Audio, and Sony HT-Z9F). Most Dolby Atmos soundbars have extra speakers that are angled up to bounce off the ceiling and create sound that is above you. Try a wired connection instead of wireless connection. The sound is cutting out, totally random, for like 1-2 seconds. Issues with XBR65X900F TV and HT-Z9F soundbar. Now, when I turn on the TV and soundbar (via my STB remote), there will be sound for a few seconds and then the sound cuts out completely. Before the update audio … Basically the Android 9 update has broken audio output on my XG9505. The HT-Z9F doesn’t have any extra speakers for this, but something they call the ‘Vertical Sound Engine’, which uses the existing speakers … If anyone reading this has found a better solution please reach out. I have had them since September 2018 & have had no problems until recently. ... it reverts to the video playing with no sound. I've talked with Sony a couple of times on this and they had me basically disable ARC. If connecting the source to the TV corrects the sound issue, service will be needed on the A/V receiver. ... got it resolved, for the most part. See the following figure. 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