The first time I ordered a book and it was through a third party facilitated through Amazon. Madabout_Pottery_An1 2016-01-02 18:17:11 UTC #1. Jun 13, 2012 #1 The answer sounds obvious, but I've had the items for almost a month now and can … Cause i'm not sure, if i understand all your words. So if you're in a similar situation, I'd advise you analyse your circumstance first before getting caught in ethics. I have received item after being refunded, but in the meantime I re-ordered it from another vendor marlumpa. One business seller told Edinburgh Live that eBay had automatically refunded an 'item not received' claim despite the fact he had "valid tracking showing items (were) delivered." posters have suggested OP must contact the company to do one of the following: 1. pay for the item 2. organise return. Community Member 09-24-2017. Report an item that hasn't arrived. item refunded but now it has arrived. the seller does not want it back. Hello . This is a delicate question and after much pondering I came to the conclusion that it depends on the circumstances. Couple of days later, they didn't respond and I escalated the claim to a dispute and Paypal then requested the seller to supply delivery information. So, for 10 days there was nothing. Viele übersetzte Beispielsätze mit "item received" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. Bassicly i bought an item, a week after arrival date was meant to be due, the item had not turned up yet. The inital agreement between me and the seller was that I would pay a speficic sum (£48) for a particular item which would be delivered within 7 working days. I called paypal to request a hold until I receive the item but was rejected saying that I need to resolve.the issue with the buyer. Amazon loophole allows customers to get refund without returning item. Thank you for responding. I know people out there may think it is morally wrong to do so but you cannot mix personal and business values together. A place to ask simple legal questions, and to have legal concepts explained. On a personal level, you can argue you haven't paid for it but from a business perspective, they failed to honour their own terms and as a good citizen, I have done my bit. PayPal can help get you money back or cover your return shipping costs. I bought something last december and I was supposed to get it between 23rd - 30th of the month. I work hard during week days and have a bit of a lie on Sat/Sun, it is not fair for them to wake me up early for a delivery I was not expecting. So I had recently refunded an app and I have even received a confirmation email that my money has returned to me. YMMV however. Refunded but item now received. After various days of communication, they agreed to exchange the laptop...then we choose what my sister wanted (mac -2015 ) after paying some extra fees. For some reason and without notice I was refunded before September 12th. Check when you have to offer refunds and accept returns. Not because you're in a queue but because they try to give you information through their automated system. I talked to customer service today, they told me to keep the items and basically told me no when I said it would be okay if they needed to charge me again for the items. Well, I am from Mauritius and it's summer here? Amazon had a USPS tracking number for it but the label definitely says "UPS Ground" on it with a totally different number. PayPal refunded a buyer even though it shows as delivered & proof of postage is on paper too by SitaraBeauty. We've had that a few times before. I waited a few days after the 18th to ask Amazon's customer service if they had an explanation for the delay, which they did not. If this ever happens, don't worry. Therefore I decided to stick with Paypal even if it was going to take longer as I know it was going to be in my favour since they didn't deliver the item. BTW – I have not torn anyone to shreds in this thread. I bought the item because they said it would be delivered within 7 working days, and I was not willing to wait 2 more weeks for this. I don't … Did your buyer payed with Pay-Pal? After looking at the shipping label on my box it seems there was some sort of mix-up as to who was supposed to deliver my items. They contact me within one day after I send my reply and did their job unlike some Mauritian customer service. Registered Buyer ‎12-10-2016 03:09 PM. We're sorry that you haven't received your refund yet and we appreciate you returning the item! I occasionally have buyers contact me to advise that they received after being refunded, usually they ask what the best way to return is, or how to repay as the items are still useful to them. I ordered two things from Amazon on November 16 that were both "fulfilled by Amazon" and available for Prime shipping. So I made the decision to cancel the order. At that time, we were buying a Macbook for my sister. I didn't get my delivery on time and I contacted customer support who told me they would chase up on this. Off-Topic Discussion . Ideas and experiences worth sharing with the world. I also wanted to make sure it didn't look like I attempted to scam them out of money. Meanwhile when I logged onto the merchant's website, I saw the status of my order marked as "Refunded" but I haven't received any refund yet. Mar 13th, 2014 - Estimated delivery Mar 14th, 2014 - I opened a case. Once the item is delivered and scanned at the return center, you will be automatically refunded for the item. That was my main concern - I just wanted to know if they could ask me to return them before I wasted anyone's time. Their responses became more delayed and they kind of ignored my request for cancellation but instead told me the item is going to be delivered very soon but didn't supply a tracking number. Phewww the nightmare was over. Let them know. Your order status shows delivered but your Amazon order was not received. Saturday morning, I'm sleeping and I hear the bell ringing. This happened to me with an order around $120. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. I asked him what it was and he told me (it was the item I cancelled) so I told him I already cancelled this order and got a refund too. They'll either send you a shipping label to return them or let you keep them. If my hourly work rate is £25, that's already £50 I spent for something that cost only £48. He told me I just do delivery and I have no clue what happens behind the scene. Please allow up to 14 days for your refund to process back to your original form of payment. I have received item after being refunded, but in the meantime I re-ordered it from another vendor. Hi, wonder if anyone can help. After this, eBay will step in. Explain what happened. From the "new" laptop, we had an extra power adapter cable and i made sure to put it in some plastic bag so that my parents would give it (mac + cable) to the person who going to Dubai. Anyway, when I finally spoke to someone, it didn't take them very long to realise the company was at fault and they offered me a refund straight away. Status Not open for further replies. Sometimes, when you receive an item you bought online at home or abroad, they aren't quite as you expected when they arrive. But I see in my iTunes account in my computer that my balance didn't change, and it also shows … Thank you again for your reply. You can return it even if the seller's returns policy says they don't accept returns. Thanks. Few weeks ago, I ordered something online expecting it to be delivered within 7 working days. this is the community at ebay.de, can you explain it in german? I was on the phone with Paypal for 25 minutes to get this resolved. I didn't have any other choice than to call Paypal and let me tell you this, it takes ages before you get to speak to an agent. I would only return it if I was dealing with a smaller company (eg small family run business) but for a large multi-national company, I don't think they should be making a profit after putting me through all this hassle. I'm a Software Developer and the founder of Clever Dodo. Go. The item I ordered is meant for use during summer, now the good sunny days are gone. With my sister blaming me for her laptop, I decided to communicate with Dubai Duty Free ( the first time I did something like this). I was in doubt when it comes to confirm the payment, when I told my father about it...I noticed the man became somewhat aggresive ( I did not like the man also... because he seems to be flirting with dad..I got nothing with gay but It's my dad!). I didn't want to open the door because I wasn't expecting anything but I thought it might be something important. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. So I contacted the company again asking them what is really happening. In this scenario the buyer may well have given the item away - particularly if it had a fault. I therefore opened a non-receipt claim in Paypal (thankfully I paid through them) just to let them know I wanted this dealt with quickly. After another few emails, I was told they couldn't refund me the money because was holding on to the funds due to my claim and that I should close the dispute with Paypal so I could get my money back or if I was going to wait for Paypal's decision, it can take more than a week. A delivery guy is standing outside with a big parcel. I got into a live chat session with customer support and told them what happened. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. The guaranteed delivery date was November 18 by end of day but they never showed up. 2 days later my item arrived,and my card has not been charged for it. 1 of 2 Go to page. Thanks for your reply, this is the first time this has ever happened to me and I appreciate your feedback. Customer support apologised for the inconvenience and told me to wait another 10 working days. However I noticed, they adopted a stalling technique. When I opened it I found the items they had already given me a refund for. It reminds of an episode of when I was in Dubai (it was last year 2015). When we returned home, we try to compare the "new" mac with our old mac (late-2013) and we noticed the difference. So the bottom line is that buyer may well still have the item but his money has been refunded. I've asked them to cancel the order and they knew I didn't want the item anymore as that was recorded on their system by means of numerous emails and order status set to "Refunded". Take it as Robinhood if you want. Or you want to buy half the items at half the price? The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. Born in Mauritius and now living in the UK, I usually blog about fitness, music, spirituality and driving topics to pass on my knowledge. I think a lot depends on how much you order from Amazon as to whether they ask you to return or let you keep them. Meanwhile when I logged onto the merchant's website, I saw the status of my order marked as "Refunded" but I haven't received any refund yet. I would just like to know what I need to do at this point to avoid any trouble. They just let me keep it. The second time we ordered a CO detector for our new apartment. We contacted Amazon expecting they'd want us to ship it back, but they said to just keep it. ( I am new to Etsy since December last year. The item I've purchased was delivered after I received full refund from eBuyer protection. I received a refund around 4 hours after cancelling. They're not going to blame you. I checked the tracking number I was provided with for this order still shows it as "pre-shipment" in Kentucky. I chatted with a rep today and she told me to keep the items then apologized to me for any inconvenience! 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