We also break it down for you after the jump. The full statement by SingPost can be found below. 30 calendar days. Must Share News – Independent News For Singaporeans. The mail in the letterboxes, that could have contained residents' confidential information, was left completely exposed. SingPost said it has embarked on a review of its mail operations, including hiring 100 more postmen and taking steps to help staff cope with their workloads.. Read more at straitstimes.com. Here’s why and how it happens. How much will I be compensated if my registered mail item is lost? You'll receive an email from SingPost, regarding which post office to collect the Lost Mail. We have also provided Mr Kent with advice on how to seek compensation through his seller and the service provider in Australia, as we continue our investigation into the missing item. READ: SingPost launches platform for residents to rate, give feedback on postmen. We are glad that SingPost was successful in locating the parcel within just one day of investigation. If there is no further status of the Registered mail item going overseas, it may have been delivered to the addressee although some Overseas Postal Administration do not provide scan or online delivery status updates. Singaporean shoppers often find themselves waiting eagerly for the arrival of their parcels. On 10 April, Mr Kent allegedly ordered items from Australia amounting to about S$1,478 (AUD$1,551). "The busiest will be December." Beyond this, however, the odds of tracking down a package are small. As you can see it's despatched to overseas 26 days ago and it usually takes 8-10 days between "despatched to overseas" and my door. Singapore Post was listed on the Main Board of the SGX-ST on 13 May 2003. SingPost offers the WORST service ever. Conclusion: should you use Singpost? Packaging should also be appropriate so it does not tear. However, he had told her to contact him if her family experiences any lost mail again. Speedpost standard, Express, Express Doc or Priority, the website tracks it all. Update (29 May, 11.40pm): A SingPost spokesperson shared that Speedpost has been in contact with the customer, Mr Kent, regarding his package. SingPost has advised Mr Kent on how to seek compensation through the seller and the service provider from Australia, and is currently investigating the missing parcel. While the balloon, underwear, spring onions and flowers were sent as they had complete addresses, the US dollar bill was not because it did not have a full address. The parcel will be delivered after GST payment is made. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: We’ll forward your request to your local Post Office to help locate any missing items. Mail to all other destinations. In some cases, the packaging has been damaged when it arrives in Singapore, and the recipient’s address cannot be made out. So is it lost or there is some chance that I will receive this package? Reason: Speedpost will be delivering Mr Kent’s package later this evening upon payment of the applicable taxes. Confused, Mr Kent contacted SingPost using their live chat service and was allegedly informed that it was their mistake as no delivery was made. Posting is only available at the SingPost Bulk Mail Centre at the following address, and payment of charges shall be in cash or NETS. 3 Shipping Hacks You Need To Know So You Can Buy ANYTHING You Want In The World. 60 calendar days. SingPost said parcels from overseas, no matter the kind of postal service used and whether the parcel is registered or not, are handled as basic mail and cannot be tracked. Mail within Ireland. At the moment, items up to 2kg can be sent via SingPost under the Ordinary Mail … However, later that day, he found that the delivery status was changed to “Unsuccessful delivery. Using the tracking function under SingPost’s Speedpost Priority service, he found that the merchant had shipped his purchases out on 30 April. Daphne was so obsessed with her brother's giant Snorlax plushie that he got her the exact same one. Well anyway they are always quite sucks when come to service. Mr Kent felt it was ridiculous as the seller had already gotten his payment. File photo of SingPost Centre: Yahoo News Singapore. Sending parties misrepresenting or making a false declaration of the value of goods is an offence in many jurisdictions and may lead to penalties being applied by government authorities. Despite some very harsh opinions about Singpost all over the internet regarding lost parcels, Singpost is still our national postal service, so you'll find yourself requiring to deliver through them. Have news to share? 11 February 2019. He received a call only on the following day when the supervisor of SingPost’s social media team reached out to him allegedly saying “there was nothing they will do”. However, the staff claims that they were not able to do so as their standard procedure required them to compensate the seller instead. Meanwhile, a SingPost postman was fired last February after he was found to have thrown away returned letters and direct mail at a condominium. A quarrel ensued, and he was told that a manager will call him later to address his queries. 6 Best Hydrating Facial Mists To Save Your Skin From Singapore's Ho... 10 Fun Indoor Date Ideas In Singapore For Rainy Days, EVERYTHING You Need to Know About Chinese New Year in Singapore, How To Grow Your Very Own Edible Home Garden In Singapore, How To Watch American Football Live From Home In Singapore, Best Furniture Stores In Singapore For Every Style And Home, These 6 Go-Getters Share Travel Tips In SG Without ACTUALLY Flying, 10 EASY Ways To Stick To Your Fitness Resolution THROUGHOUT 2021, Fine Dining On A Budget: 11 Western Restaurants In Singapore With Deals Under $50, 23 Top Inspiring Places To Volunteer And Give Back In Singapore, 10 BEST Omakase Restaurants In Singapore For Indecisive Japanese Food Lovers, All-Access Exclusive! The parcel subsequently arrived at SingPost facilities on 2 May. Most often, delays occur … "October onwards is the start of peak [season]," assistant operations manager Mohammed Johari bin Salim quips. The staff also suggested that Mr Kent contact the seller himself to ask for a refund. Furthermore, no additional insurance was taken by the sender. Featured image from Facebook and SingPost. SingPost is pioneering and leading in eCommerce logistics as well as providing innovative mail and logistics solutions in Singapore and the Asia Pacific, with operations in 15 countries. Under regulations from the Universal Postal Union (UPU), the maximum compensation they can provide in this case is S$150 or the declared item value, depending on which is lower. ... At SingPost. During a visit to the SingPost mail processing facility in Paya Lebar last month, The Straits Times saw wedding cards without addresses, and packaging with rubber bands that cannot be put through sorting machines. Let’s hope that the relevant taxes will be accounted for soon so Mr Kent can finally get his hands on the parcel that has long eluded him. Operating Hours: Mon – Fri : 9am – 6pm Sat, Sun & Public Holiday : Closed. 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Speedpost has been in touch with customer Fatah Kent on the non-delivery of his package earlier this month. Our people are the building blocks of … If your mail doesn’t reach you by the 4th business day (excluding weekends & public holidays), there is a high chance of your parcel being lost. The Finder Kids’ Ooky Spooky Halloween Party 2020 At Inspired Arts. Speedpost is in touch with Mr Kent and has since updated him on the status of his item. Edited on 6/12/2016 at 12:59 PM. The item, approximately the size of a C5 envelope, was referred to the Immigration and Checkpoint Authority (ICA) for computation of GST payable, given that the value of the package was previously under-declared at AUD300. Mr Kent’s package was sent from Australia with a seller-declared value of AUD300 and not AUD1,557. Keep your mail organized, secure, and managed when you are relocating or away. According to him, SingPost had allegedly misplaced his parcel but only offered to compensate him with just 10% of the package’s value. I sent a package off on 3 Apr 2020, registered with tracking. ... At SingPost. With their new … On Oct 12, Ms Tan said she received a call from a staff member at SingPost who explained to her how SingPost's mail sorting system works, as she had requested. SingPost Finds Lost Parcel Worth $1,500; Will Remain In ICA’s Custody Till Taxes Are Paid SingPost Referred Parcel To The ICA Update (29 May, 4.30pm): On Wednesday afternoon, a SingPost spokesperson revealed that Speedpost has located Mr Kent’s package. For loss of Registered mail items with an international receiving address, the maximum liability of SingPost is limited to Singapore Dollars Sixty-Eight (S$68.00) per article or the declared value of the mail item, whichever is lower. “Technically, we can’t even declare something is ‘lost’ because we cannot be certain if the item is indeed in our system,” said Ms Loo. Mr Kent has been updated on the status of his item, and will be receiving his package once the relevant taxes have been accounted for. Following MS News’ queries, a SingPost spokesperson has issued an official statement regarding the incident. The compensation will also be issued to the originating postal organisation. By Jalelah Abu Baker, The Straits Times, November 2016. Like this? While SingPost does not track basic mail, the ratio of lost registered articles is one to 500,000. It is the only postal company in the world to have won the Express Mail Service (EMS) Cooperative Certification Gold Level Award by the Universal Postal Union for its Speedpost Worldwide Courier Service for 11 consecutive years since 2001. Mr Kent then requested for a full refund of the parcel’s value – S$1,478 – from SingPost. Under the Universal Postal Union (UPU) regulations, the maximum compensation for items sent or received by Speedpost or Express Mail Service is S$150 or the declared value of the item, whichever is lower, to the originating postal organisation. As he grew more impatient, the staff told him they were looking into the matter and would get back to him again as soon as possible. You may purchase insurance offered by SingPost's insurers, if required. Mr Kent then called them another time, and a service staff allegedly told him that the parcel had gone missing at the processing facility. Why is my post late or delayed? She added that under international postal regulations, compensation should be sought from the courier firm which shipped the parcel out, and that SingPost is … The company has won many awards and accolades. Hence not surprising reg.mail is giving me problem too... Lots of complaints about Singpost.. if fact… Registered Service provides an added security for mail items up to 2 kg and offers limited online tracking capability. Catch up with the latest service announcements here. More on The Finder: We Put 8 Food Delivery Services To The Test To Find Out Which Is The Absolute Best! Even though registered articles from overseas come with a tracking number, scanning the items to determine where they are may not be required at every stage, so it can be difficult to pinpoint the items’ exact location, Ms Loo added. After a month, my Friend still didn’t receive what I sent her. SingPost said parcels from overseas, no matter the kind of postal service used and whether the parcel is registered or not, are handled as basic mail and cannot be tracked. Speedpost has managed to locate Mr Kent’s package. 40 calendar days. Service Announcements. I've encountered lost normal mail before, and it was found in RLU. Catch up with the latest service announcements here. We would also recommend that customers purchasing high-value items from overseas ask that their senders properly insure the goods for the true replacement value. On 27 May, SingPost allegedly offered to compensate him a maximum amount of $150 — just 10% of the parcel’s price. On Wednesday (29 May) afternoon, SingPost shared that they’ve found Mr Kent’s package. They have referred it to the ICA to calculate the amount of GST to be paid as its value was previously under-declared. This time, 4 days passed but there was still no response. You can find contact details for Singapore Post (SingPost) above.. ComplaintsBoard.com is an independent complaint resolution platform that has … we're always thinking about the future. All rights reserved. On their part, senders should write complete addresses and provide their details should the packages be undelivered, he said. Mail to Europe. Identification document not ready.”. we're always thinking about the future. SingPost receives and delivers 60,000 to 70,000 packages a day. Why do normal mails go missing? "They order online overseas. Standard post items are normally delivered by An Post one to two days after posting. A staff member of SingPost explained that in the terms and conditions under registered mail, the maximum amount of money that can be compensated is $68. Keep your mail organized, secure, and managed when you are relocating or away. Singpost lost my package? Otherwise, SingPost might not consider them as legitimate mail. Use your tracking number and locate your parcel. Parcel Monitor for Singapore Post, Singapore’s leading mail and logistics provider. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Singapore Post (SingPost) Customer Service. They clarified that the seller from Australia had declared the value of the parcel as S$287 (AUD300) instead of S$1,489 (AUD1,557), and no additional insurance was taken by the seller. If you want to get your parcels and letters lost, you should use them. What customers are thinking? CTRL + SPACE for auto-complete. The maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. We Put 8 Food Delivery Services To The Test To Find Out Which Is The Absolute Best! SINGAPORE — The postman who left undelivered letters and parcels at the foot of a Tampines housing block is a rookie who had just started delivering mail on his own, SingPost … But for one netizen named Mr Kent, the arrival of one of his parcels never happened. Also amongst the mail that SingPost has received: A pair of green men’s briefs, fresh flowers, fresh spring onions with an address label, an inflated balloon, a dollar bill from the United States with an address written on it. SINGAPORE — A SingPost postman who allegedly discarded mail into a dustbin at Ang Mo Kio without delivering them has been arrested. Service Announcements. They also noted that customers should ensure that goods bought from overseas are accurately declared and that their high-value goods are properly insured by the overseas sellers. The same happens for items posted overseas from Singapore. The supervisor allegedly informed him that SingPost will make an exception and reimburse him, the recipient. Bulk Mail Centre, 10 Eunos Road 5, East Entrance, Singapore Post Centre, Singapore 408600. Over 2,000 mailbags worth of lost mail will make their way to the Returns unit. Our people are the building blocks of … Read more living in Singapore stories here. © 2018 Must Share News. For collection, print the email and bring along your IC. Another argument occurred, and he was again told to wait for a manager to call back. How has your experience with Singapore’s postal services been like? Here is his post in full. SingPost will be delivering the parcel to Mr Kent once the relevant taxes have been paid for. Moovaz Innovation Pte Ltd. All Rights Reserved. SINGPOST LOST MAIL I wonder its just me or other people had experienced such lousy service from Singpost. It is important for customers to note that the value of goods bought from overseas must be accurately declared. Be it EMS, or Vpost. SingPost receives 60,000 to 70,000 packages a day, an increase of … Mr Kent received a call the next day from another supervisor but came to the same conclusion as the previous conversation. Initial Singapore Post (SingPost) complaints should be directed to their team directly. According to her, he told her that he has looked for Ms Tan and her family's mail but to no avail. At times there could be delays due to peak season (Chinese New Year, Christmas period), damaged packaging (Singpost may take some time to re-package your mails) etc. Unless u are really unlucky, Singpost can't find your lost mail in their RLU. Update (29 May, 4.30pm): On Wednesday afternoon, a SingPost spokesperson revealed that Speedpost has located Mr Kent’s package. And it goes without saying that things go wrong at times. We can actually trust singpost even with normal mails. Usually, the sender has to bear the costs of mailing and shipping, however, since the Stomper is … So Mr Kent reached out to SingPost again but was told to wait for an additional 2 days. Sometimes mail, whether from overseas or sent locally, does not reach recipients because the sender did not clearly indicate the address. That did not happen. The rise of e-commerce has made gifting easier for consumers. There will be no compensation for documents. 3 Shipping Hacks You Need To Know So You Can Buy ANYTHING You Want In The World. He was also told that SingPost would get back to him after 3 days. “Technically, we can’t even declare something is ‘lost’ because we cannot be … Want to work with us? Mr Kent was disappointed with the outcome and now hopes to seek full reimbursement from SingPost. At a unit for items that could not be delivered because they had fallen out of their packaging or had incomplete addresses were a pair of Timberland boots, a pair of Adidas sneakers, a ring in a box, and various small items. Read more living in Singapore stories here. Write CSS OR LESS and hit save. Home » True Story: Singpost Finally Explains What Happens To Lost Mail In Singapore. True Story: Singpost Finally Explains What Happens To Lost Mail In Singapore. 7 Online Shopping Hacks To Save Money Every Shopaholic Swears By, 6 GENIUS Organisation Tips For Expats Struggling With Clutter, 12 Quirky, Uniquely Singapore Souvenirs To Remind You Of This City. , November 2016 Abu Baker, the recipient mail again Straits times, November.! Outcome and now hopes to seek full reimbursement from SingPost a full refund of the,. Apr 2020, registered with tracking the non-delivery of his package earlier this.... 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