If you bounce a check, overdraw your account, or have an account closed for cause, it may show up on your ChexSystems profile as “Reported Information” or a “Reported Event.” Reported Information stays on your file for five years. Preferred solution: I want my money out of this account. Not sure what you mean blocked since banks generally don't block an account. Reply. I have ALS and. If you end up pushing higher volume than what you state, your Chase account may get suspended. They may encourage you to create a new account. Fortunately, the chase rep said that only my online access to the account is locked; all other functionality was not changed. Locking and unlocking your account takes just a few seconds. The computer will generate a new PIN and send it to you in a secure format. If Your Chase Online Account is Hacked. You may recover your account by contacting the support team. Nathaniel writes that Chase Bank refuses to believe that he is who he says he is. If you have an old Chase savings account that never gets used, or you want to open an account with a different bank, you might decide to close your account. The problem is that it can be difficult to find out how to close your Chase account. Reason of review: Bank Chase refuses to unlock my account. There is a mortgage payment that comes out of my personal Capital One account, so she asked me to transfer the money from her Chase checking to my Capital One. Forgetting your username and password is rarely an exciting situation, and needing to reset one or both can be inconvenient. Jacqueline N. Gamache. He’s locked out of his online banking account, and none of the telephone reps’ “public records… However, it’s not as easy as you might expect to do this. If you forget one or both for your Chase account, there are a few steps to take and this guide will walk you through them. Visit chase.com using your PC or laptop. If Your Account Is Closed for Financial Problems. Just telephone CHASE Customer Services and aske them for a “PIN Reminder”. Via Chase.com. Your account may be blocked if the bank believes you are not KYC compliant whereupon you would need to demonstrate to your bank your identity and proof of address. Even though your Chase account is generally safe, it is possible for hackers to get into your online banking account and steal from you. Fees and credits will also post to your account like normal. My sister and I have been taking care of the bills for her using her online checking account. I cannot speak. My mom is traveling overseas and won’t be back until the end of next month. Product or Service Mentioned: Chase Bank Online Banking. What must I do”w. You can lock and unlock your credit cards by logging into your account on Chase.com or using Chase’s Mobile App. My account has been suspended. I would like to access my account. […] Reply. March 9, 2019 - 8:14 pm. The reason why is obvious – security! 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